Senior Analyst, Supplier Onboarding Operations

Wayfair is the destination for all things home and a place that helps everyone, anywhere, create their feeling of home. Through technology and innovation, we make it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 33 million items across home furnishings, décor, home improvement, housewares, and 23,000 Suppliers, and we served 24 million customers in 2021 alone. 

This "Get Started and Grow" team role collaborates closely with key stakeholders across Technology, Operations, and Commercial divisions to streamline and enhance the supplier onboarding experience and foster sustainable business growth. As a team member, you will play a pivotal role in driving strategic product enhancements, optimizing operational processes, and implementing data-driven analytical solutions that elevate both supplier support and overall customer satisfaction. The ideal candidate for this role is highly motivated, possesses a meticulous attention to detail, and demonstrates a global perspective in their approach to problem-solving and decision-making.

What You'll Do:

• Collaborate cross functionally on a global scale with product, engineering, operations, and commercial teams to deliver initiatives to build the foundation for analytical framework as well as provide near term analysis to improve business impact, and experience for customers and suppliers
• Perform deep-dive analysis on business impact, supplier/customer experience KPIs by leveraging analytics to identify root causes behind performance issues and provide insights around major pain points or other factors 
• Communicate findings with a succinct point of view and utilize compelling visualization tools (e.g. Looker, Data Studio, Tableau, etc.) for both executive level as well as cross-functional team level stakeholder management
• Use quantitative and qualitative skill sets to work with large and complex datasets, analyze ambiguous questions and develop recommendations to guide business decisions with senior leadership
• Partner with business and engineering stakeholders at various levels to identify key factors and requirements for each initiative, secure the neccessary buy-in from leadership for project methodology, and build a 6-12 month roadmap with clear goals and milestones
• Conduct business analysis via impact sizing, cost-benefit analysis, risk assessment, and other informed decision making methodologies

What You'll Need: 

• Bachelor’s degree in Business, Supply Chain/Operations, or Engineering discipline
• 3+ years of experience in operations, retail, engineering, consulting, strategy or finance
• Experience working in a program/project management setting is preferred; project or program management certification not required but is a plus
• Strong written and verbal communication skill with a focus on stakeholder management
• Experience communicating with technical teams on tech product related topics (tech bug escalations, product roadmaps, business requirements, etc.)
• Self-starter with a high attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Solid experience with Google or Microsoft Office tools is required
• Proficiency with SQL (GBQ), or other database management of equal complexity is recommended, with at least 1-2 years of hands-on experience

An Important Note about Wayfair's In-Office Policy:

• All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.