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Saviynt

Lead Customer Success Manager – SMB

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Bengaluru

2w ago
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Job Description

$150,000 - $180,000
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt’s innovative products and services using our customers’ business objectives and priorities as the foundation of the work they perform.
The Commercial/SMB team operates in a highly cross-functional role responsible for a regionally based book of business of Commercial/SMB customers. These CSMs will be located in specific geographic regions

The Customer Success Manager (CSM) will manage customer loyalty and adoption of
Saviynt’s innovative products and services using our customers’ business objectives
and priorities as the foundation of the work they perform. The CSM will be responsible
for driving value-based outcomes by providing customer categorization, oversight,
adoption recommendations, opportunities for increased service, and metrics analysis. In
addition, the CSM will perform routine health checks and coordinate any required
remediation to ensure our customers stay on track towards their goals. Optimal
performance of this role results in greater customer happiness, retention, and
expansion of Saviynt’s business -- all tied to a customer who is eager to recommend
Saviynt to others. This role will also act as a player/ coach and will have 4 CSM
Associate level team members located in India.
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