Saviynt

Senior Manager, Support Operations - Product Interface

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3h ago

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Saviynt, a prominent provider of cloud-based Identity Governance and Administration (IGA/IAM)

solutions, seeks a dedicated and highly-skilled Knowledge Management & Self-Service Manager to

develop and enhance our customer self-service ecosystem. This crucial role will facilitate our

customers' ability to find quick, effective solutions through our support portal and other

independent channels. In collaboration with the Support Team, you will implement and maintain

knowledge management processes aimed at creating top-notch content for our customers. These

processes will ensure a smooth transition to our technical support platform when assistance is

required. You will also continuously improve self-service success rates and overall customer

satisfaction.