Strategic Account Manager, On-Demand Grocery

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Role

As Strategic Account Manager on the On-Demand Grocery team, you will be responsible for managing some of the largest, most complex grocery partners in Hong Kong which are critical to our overall business growth.

What you’ll be doing:

• Drive Sales Performance - Own your partners’ platform business growth through proactive reporting, data analysis, operation optimisation projects, and identifying growth opportunities. 
• Relationship Management - Establish and maintain strong relationships with key partner decision makers, including C-level executives.
• Consumer Value Proposition - Develop an attractive value proposition for customers through continuous review and optimisation of product range, pricing, operations, promotions, as well as competitive dynamics.
• Promotions Planning & Budgeting - Manage marketing and promotions planning and budgeting for your partners while collaborating closely with our internal Marketing team to boost partner visibility and execute key marketing campaigns.   
• Strategic Planning - Develop medium and long-term joint business plans with your partners in the context of Deliveroo’s broader strategic goals. 
• Project Management - Own and deliver key strategic initiatives end-to-end including project scoping, securing buy-in from key internal and external stakeholders, resource mapping, and performance tracking.
• Stakeholder Management - Represent Deliveroo across the client’s organisation, while ensuring internal stakeholder alignment and support where appropriate.

Skills & Requirements:

• Bachelor’s degree with 3 to 5 years of experience in an account management or commercial role, experience in online or offline grocery retail or e-commerce is preferable
• Proven track record of consistently surpassing assigned targets
• Analytical and data-driven approach to support effective decision-making
• Excellent numerical proficiency and ability to work with complex data sets
• Strong commercial acumen with high attention to detail and strong problem solving skills
• Ability to develop and maintain relationship with key stakeholders across different levels of an organization
• Excellent communication skills that enable you to influence and engage key stakeholders across all levels
• A collaborative team player with the ability to work with cross functional teams
• A passionate, energetic self-starter who can thrive in a complex, fast-paced environment while juggling multiple priorities
• Fluent in English and Cantonese
• Proficiency in Excel / Google Sheets is a plus

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.