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LeanIX

Customer Success Manager Japan (f/m/d)

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Tokyo, Japan

2d ago
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Job Description

Hybrid

SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1600+ customers with  Enterprise Architecture Management.

SAP LeanIX Japan is growing rapidly and seeking a Customer Success Manager (f/m/d) with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within SAP LeanIX as well as key leaders at some of the biggest companies in the APAC region.

You will join our small but growing APAC team and have the opportunity to shape and influence our incredible growth story in APAC.The ideal candidate will have a passion for IT/Digital Technology and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from adoption to expansion, and renewal. 

Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams.

Customer Success Manager APAC - Japan (f/m/d)
Location: Hybrid and based close to our offices in Tokyo.

WHAT IS WAITING FOR YOU?
  • Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes
  • Take on full responsibility for 35-40 customers across Asia Pacific and Japan.
  • Build and strengthen relationships with your customers to become their trusted advisor
  • Develop and expand your accounts by driving product adoption and increasing user base in customer accounts
  • Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
  • Add your style to a global and diverse Team SAP LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
  • Translate customer feedback into product requirements
WHAT ARE WE LOOKING FOR?
  • 3+ years of experience in an internationally operating consulting company with direct customer interaction in IT organizations, or a customer-facing role in the B2B SaaS industry (or related business)
  • Experience with IT Management, IT Service Management or Enterprise Architecture domain is a plus
  • Experience in IT project management, delivery and project methods is a plus
  • Ability and experience to structure and prioritise your work and the work of others
  • 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
  • Exceptional English language skills (written and spoken), especially technical vocabulary
  • Proficiency in Japanese is a plus. Please indicate your language skills in your CV

 


SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1.400 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), SAP LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit www.leanix.net. Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.

SAP LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (700+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At SAP LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you,  CHECK OUT HERE WHAT IS IN FOR YOU! 

Please check our Applicant Privacy Notice available here for more information about how we process your personal data. If you have any questions or concerns about privacy or want to exercise any of your data privacy rights, please send an email to dataprivacy@leanix.net. 

SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at jobs@leanix.net. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. SAP LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.

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