Senior UX Researcher, Trusted Tester, gUp

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in an applied research setting, or similar.
  
• Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
  

Preferred qualifications:

• Experience managing research vendors.
• Experience sourcing and managing third-party vendors for research studies.
  
• Ability to communicate with various levels of cross-functional stakeholders.
  
• Ability to communicate with cross-functional stakeholders of varying levels with excellent written and verbal communication.
• Excellent problem solving and presentation skills with the ability to take initiatives.
  
• Excellent investigative, communication and presentation skills, with the ability to be a self-initiate and a proactive thinker.

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

The US base salary range for this full-time position is $142,000-$211,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

• Leverage UX Research skills for Trusted Tester User Communities collaborating with cross functional teams to drive insights that influence UX decisions across Gemini.
• Lead end-to-end UX Research (including prioritizing, planning, executing, deriving insights and driving action), spanning everything from high-level, strategic topics to tactical feature testing.
• Analyze survey data to discover insights, generate hypotheses, and identify research opportunities that drive impact.
• Advocate for users through delivering research findings with insights to diverse audiences through dashboards, visualizations, written reports, presentations, and direct collaboration.
• Represent UXR to coordinate across multiple cross-functional (xfn) partnerships in a changing, operationalized research program, adapting quickly when unexpected tests arise.