Meesho
Senior associate - CX Operations (Non Voice)
🌎
Bangalore, Karnataka
3d ago
👀 2 views
📥 0 clicked apply
Job Description
About the Team
Being part of Meesho's Fulfillment and Experience (F&E) team as Senior Associate will zip you to the cockpit of our ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users.
We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the support system and ensuring the user’s experience at its best in the industry.
We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions.
About the Role
As a Senior associate of Customer Support Operations(Non-Voice), they will work with Contact Center team cross the country (in house and out sourced) to build and monitor frameworks that manage the day today activities of Customer care services be in provided to Meesho Users specialized in managing ticket/email/chat support.
They must drive daily operations, review performance and collaborate with operations teams to ensure accountability towards the issues and responsibilities. Additionally, you will contribute excellent leadership, organizational, problem-solving, process optimization and communication (written and verbal) skills.
Popular Jobs
Latest Jobs
More Jobs at Meesho
- • Assistant Manager- Revenue Assurance
- • Business Manager- Men Fashion, Accessories & BPC
- • Senior Business Associate - Women Apparel
- • Associate Business Manager - H&A
- • Senior associate - CX Operations (Non Voice)
- • Manager - Planning (Program Management)
- • Associate Program Manager - Business Team
- • Security Engineer II
- • Associate Category - KTA
- • Software Development Engineer II iOS
- • Cluster Head- First Mile Panipat (Haryana)
- • Cluster Head- First Mile - Kanpur (UP)
- • Enterprise Account Manager
- • Associate Category - Pricing
- • Associate Category - Kurtis
- • Design Lead
- • Associate Business Manager - NMV
- • Senior Director - Product
- • Sales Manager – SaaS, AI/ML Products
- • Software Development Engineer IV DevOps
- • Associate Category - Jewellery
- • Associate Category - Women Apparel
- • Associate Director - Business
- • SDE I - iOS
- • Software Development Engineer - IV - Backend
- • Manager/ Senior Manager - HRBP Non - Tech
- • Associate Business Manager - Product Quality
- • Senior Manager - User Growth
- • Motion Graphic Designer
- • Associate Category - Mall
- • Senior Manager - Talent Acquisition (Non - Tech)
- • Software Development Engineer II Android
- • Senior Creative Strategist
- • Associate Program Manager - Pricing
- • Sr. Associate - Experience
- • Assistant Manager - Growth
- • Associate Category - Soft Furnishing
- • Senior Manager- Experience
- • Manager - User Growth
- • Program Manager - Pricing
- • Business Manager - Hardlines
- • Senior Manager - Business Finance
- • Senior Growth Associate
- • Senior Associate/Assistant Manager- F&E (FM Ops)
- • Deputy Manager- Procurement
- • Manager- Controllership
- • Manager - S&O (AI Services)
- • Associate Category - Meesho Mall
- • Associate Category - LnB
- • Principal Data Scientist
Locations
Jobs by Title
- Software Engineer Jobs
- Product Manager Jobs
- Data Scientist Jobs
- Software Engineering Manager Jobs
- Technical Program Manager Jobs
- Solution Architect Jobs
- Security Analyst Jobs
- Information Technologist Jobs
- Program Manager Jobs
- Project Manager Jobs
- Data Science Manager Jobs
- Technical Writer Jobs
- Sales Engineer Jobs
- Product Designer Jobs
- Industrial Designer Jobs
- Fashion Designer Jobs
- Product Design Manager Jobs
- UX Researcher Jobs
- Graphic Designer Jobs
- Management Consultant Jobs