We use cookies to enhance your experience. By using our site, you agree to our use of cookies.

Meesho Logo

Meesho

Senior Manager- Experience

Apply Now
🌎

Bangalore, Karnataka

3 months ago
👀 11 views
📥 0 clicked apply

Job Description

About the Team

Being part of Meesho's Fulfillment and Experience (F&E) team as Senior Manager will zip you to the cockpit of our ever-burgeoning rocketship and, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics to ensure the best possible user and seller experience. At Meesho, we are on a mission to achieve what has never been done before – introducing e-commerce to the tier-2 and tier-3 cities of India. Our team's crucial contribution to this ambitious endeavor involves completely reimagining fulfillment from the ground up. This translates into a multitude of "zero-to-one" projects, offering opportunities for those willing to seize them. Our focus is on constructing a supply chain and user experience that reshapes the landscape of e-commerce. Simultaneously, we are unwavering in our commitment to introducing best-in-class processes and policies, coupled with a steadfast dedication to continuous innovation. The ultimate goal is to consistently deliver excellence in both User and Seller experiences. Emphasizing personal growth and enjoyment at work is integral to our culture, just as much as our dedication to hard work. We foster this through regular one-on-one virtual meetings, engaging monthly all-team catch-ups, and timely recognition and rewards. Join us in this exciting journey where innovation meets personal and professional development!

About the role

We are looking for an experienced and visionary User Experience – Senior Manager to lead and scale our customer support Channels — including Chat Bot, Voice Bot, and Human Agents. This role is critical in shaping the future of our customer support operations, leveraging AI to unlock new growth, optimize support efficiency, and drive customer satisfaction. You will be responsible for developing and implementing a data-driven strategy to capture and analyze customer support data, transforming it into actionable insights that drive business decisions and strategic initiatives at the leadership level.
Apply Now

More Jobs at Meesho

Locations
Jobs by Title
Jobs by Type