Team Lead, Upgrade Center

About Nintex: 

At Nintex, we are transforming the way people work, everywhere.  

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. 

About the role: 

The Upgrade Centre Team Lead is responsible for leading a team of Technical Specialists. Assisting and mentoring customers in all aspects of upgrading a customer’s solution from legacy Nintex products. Providing support to the wider modernization team, through the customer journey from inception, discovery, execution and to close out. Ensuring team engagement and utilization is maximized, while maintaining excellent quality of delivered work from the team. As well as customer facing activities the team lead will be expected to play a key role in feedback to the wider modernization team and contributing towards improvement of internal processes, tools and customer facing elements. An upgrade center team lead plays a pivotal role in the discovery and scoping of engagements as well as the preparation and execution of the deliverable scope.

This role is hybrid in Johannesburg.

Your contribution will be: 

• Managing/Leading Upgrade Centre teams
• Become familiar with Nintex O365 workflows
• Become familiar with Nintex Workflow Cloud
• Become familiar with the Nintex migration tools
• Understand the underlying architecture of the Nintex migration tools
• Discussing upgrade roadmap/approach with customers
• Provide Support to Modernization Technical Engagement Managers
• Perform Feasibility and Estimations of scoped work
• Manage and perform Grooming of team migration backlog
• Working with the Technical Engagement Management team for Resource Scheduling & Assignment of team members
• Allocation and prioritization of engagement work items to the engaged technical specialists
• Ensure excellent levels of delivery quality while servicing customer service requests & their resolution
• Handling Internal Technical Escalations
• Ensuring technical best practices are adhered to and improved
• Performing migration enablement to customers as well as participating in and/or delivering of discovery and migration workshops with customers
• Performing hands-on migration work
• Contributing to engagement retrospective & Learning
• Provide remote assistance and guidance to customers and partners to drive workflow upgrades to completion
• Understand customer key use cases
• Participate and lead in Agile meetings

To be successful, we think you need:  

• 1+ year experience in leading a team
• Understanding of Agile and SCRUM methodologies
• Understanding of software solution consulting
• Experience with Nintex O365/workflows would be highly advantageous
• Any workflow design experience an advantage
• Knowledge of SQL

What’s in it for you? 

Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus, and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences. 

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.  

Equity Statement: Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.

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