Esports Technical Operations Lead

Esports Technical Operations Lead 

At Riot Games, we’re committed to delivering unforgettable esports experiences to fans around the globe. With the growth of the Riot Games Arena and our Remote Broadcast Centers (RBCs), we’re scaling our technological capabilities to innovate world-class tournaments for League of Legends, VALORANT, and Wild Rift.

Riot operators possess deep expertise in specific technical areas while also embracing the opportunity to work across multiple domains. As a Lead of Tech Operations on the Esports Event Technology (EET) Team, you will collaborate with engineers, vendors, and contractors to deliver resilient, and reliable esports events worldwide. Working within a self-directed, cross-functional team of highly skilled professionals, you will help ensure that Riot’s infrastructure can effectively support all Riot Esports initiatives.

This role will require international travel as we support global and regional events. Expected travel is up to 40% per year and this role will be based within our Berlin esports studio. 

Physical Requirements: 

• Occasionally required to lift 50 lbs
• Occasionally required to push/pull road cases
• Ability to travel internationally 3-4 weeks at a time

Responsibilities:

• Liaising with multiple teams to establish and maintain interdepartmental workflows for executing large-scale international sporting events
• Ensure technical support teams make clear commitments and deliver on them
• Ability to work across teams and disciplines to coordinate technical support needs for executing large-scale international sporting events
• Onboard, track, measure, and evaluate vendor performance
• Provide technical support. Troubleshoot issues, install and equipment, and act as first layer support for onsite vendor resources
• Create documentation and processes and how to’s for vendor supported workflows

Required Qualifications:

• 3-5 years of experience working hands-on with information technology ecosystems
• 1-3 years of experience working in a Tech/Craft leadership role  
• Strong understanding of layer 2 networking, and Enterprise IT support
• Familiarity with windows provisioning tools, remote desktop, PC management and PC troubleshooting.
• Excellent problem solving and analytical skills.
• Ability to manage and prioritize multiple tasks.
• Understanding of the player experience for League of Legends and Valorant
• Experience with selecting, developing, and maintaining relationships with vendors
• Ability to travel internationally 3-4 weeks at a time, up to 40% of time per year. Viable passport required

Desired Qualifications: 

• Experience working in project management tools such as JIRA, Asana, Airtable, and Trello
• Experience working in time-sensitive and high pressure situations like live event broadcasting
• Passionate about esports

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will look at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks:

We offer medical and dental plans that cover you, your spouse/domestic partner, and children. Life insurance, parental leave, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games.

Let's Thrive Together:

Because together we are better

It's our policy to provide equal employment opportunities for all applicants and members of Riot Games, Inc. We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we’re excited to hear from you. Don’t be discouraged if you feel you don’t fully meet every single one of the requirements for a particular role, there’s always room for growth at Riot. If you spot a role that will make you want to jump out of bed in the morning, we are waiting to hear from you!