Senior User Experience Designer - Content Delivery Tools & Services

As UX Designers at Riot, we are responsible for design work in high-scope product areas that are complex and ambiguous. Our work includes end-to-end experience design for both players and internal customers, often spanning multiple features and teams. We work from concept through development, participate in agile product development, and partner closely with Visual Design, Research, Product, and Engineering to achieve our goals.

As a Senior User Experience Designer on the Content Delivery Team, you’ll help our commerce and content platform experiences move into an exciting new era. You will work closely with platform, publishing, and game teams to understand their needs and support them via UX solutions via Riot’s content delivery tools. You will play a key role in shaping the architecture, workflows, and patterns of our developer-facing tools to ensure we create right-sized solutions to streamline our content pipelines. Your role will be primarily to lead UX design on our Commerce Content Delivery team to ensure that our commerce tools integrate seamlessly with game developers relying on these tools. You’ll also mentor early-career designers to shape the future of our platform tools & service experiences, such as our asset and content management tools and services to deliver content to our players across websites, applications, and games.

Responsibilities include:

• Lead UX design for our Content Delivery team, operating as a part of team leadership.
• Deliver strategy and specific UX solutions for B2B tools and service workflows that optimize for reuse, reduce the need for lengthy onboarding, and reduce risk of costly errors for customers.
• Create a shared understanding of customer needs, live incident history, company roadmap, and business goals into a UX strategy for our content tools across Riot.
• Collaborate with other UX designers and mentor junior designers on your team and adjacent teams working on commerce and developer-facing experiences.
• Coordinate to build shared understanding with visual designers, producers, analysts, technical writers, product managers, and engineers on your team and partner teams.
• Presenting insights-informed vision and design rationale to the team, stakeholders, and initiative leaders.
• Deliver appropriate level of design artifacts for the team (e.g. strategy, research insights, service blueprints, journey maps, flows, wireframes, and/or prototypes).
• Actively participate in the UX community, sharing and soliciting feedback on your work, processes, and design frameworks.

Required Qualifications:

• 5+ years experience designing digital experiences, products, tools or platforms as a User Experience Designer or Service Designer.
• Proficient with Figma, Adobe Creative Suite, Sketch or other industry design and prototyping tools.
• Experience designing and releasing B2B services and tools, commerce, or enterprise web experiences.
• Comfortable with early hours at least 3 days a week with a team in the Dublin time-zone.
• A professional portfolio with examples of your past work.

Desired Qualifications:

• A minimum of a BA/BS degree in Human-Computer Interaction, Interaction/ Interface Design, Communication Design, Graphic Design, or equivalent experience 
• Familiarity with or experience working on developer-facing products
• Experience with internal tools, asset management tools, or CMS solutions such as Sanity, ContentStack, Bynder, etc.

We will review case studies of your past work as a part of the application process, so please provide a portfolio link or PDF (as a cover letter) with your application.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.