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Apple

Retail Executive Relations Representative EMEIA - Arabic

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Cork, County Cork, Ireland

19h ago
👀 2 views
📥 0 clicked apply

Job Description

Description

Description
The Retail Executive Relations Team are responsible for damage control and customer service recovery, the team responds to customer escalations from Apple’s Executive Team, Public Relations, Apple Legal, and Investor Relations. The team handles a wide range of complex problems, including the company’s most serious, sensitive and visible customer satisfaction issues. This team communicates official positioning on company issues, develops creative solutions to complex customer problems, identifies and escalates opportunities for operational improvements.

Minimum Qualifications

Minimum Qualifications
  • Fluency in Arabic
  • Top performer in current role (Passion for customer experience)
  • Experience in an escalations customer support environment
  • Strong working knowledge of business processes, policies, and procedures

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications
  • Excellent interpersonal skills both verbal and written, with the ability to clearly and accurately provide feedback
  • Strong self-motivation, ability to work independently and in a team environment
  • Creative problem-solving skills
  • Demonstrated ability to negotiate agreements with multiple dependent stakeholders

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

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