Account Manager Italy & Spain (Ticketing SaaS)

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.

Team mission

Imagine being part of a startup within a global company. That's us! We are the GetYourGuide Ticketing team, a dynamic, fast-paced group that thrives on creativity, innovation, and a bit of chaos. We build a top-notch reservation system that powers attractions and tour operators worldwide. If you love a challenge, enjoy wearing multiple hats, and are ready to make a real impact, keep reading!

You will:

We are seeking an enthusiastic and results-driven Account Manager to join our Team and support our Italian and Spanish markets. Develop and maintain strong, long-lasting relationships, focusing on larger, more complex accounts. Identify and lead growth initiatives with your top accounts, from idea generation to implementation and project management to success tracking and reporting. Leverage internal cross-functional partners where appropriate. Independently resolve technical issues to maintain high performance. Pitch and win expansion Opportunities. Solve customer and partner issues, review account performance, provide regular reports and insights, and proactively share opportunities for improvements to make your accounts successful. Represent GetYourGuide at relevant regional events and conferences and in the markets you manage. 

Who you are:

• 3-5 years experience in Account Management, with a proven track record of handling large and complex accounts. 
• Travel tech or OTA industry experience is a plus. 
• You thrive in fluid and uncertain environments where no day is the same.
• Excellent relationship-building, communication and problem-solving skills 
• Excellent stakeholder management skills, influencing internal decision-makers across all functions 
• Results-focused with key prioritization skills and a strategic mindset 
• Strong in data analysis and reporting 
• Passionate about travelling and getting out to your markets, visiting our local partners, and discovering new opportunities 
• Solid understanding of the Booking Systems and Channel Manager landscape 
• Italian and Spanish speaker, ideally at a native level, and full working proficiency in English.

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.

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