Associate Order Processor

Overview:

As an Order Processor with SolarWinds, you will be part of a global team processing a high volume of orders, across a broad range of products. You will work closely with customers & internal departments to resolve order issues. You will be an expert at navigating billing & provisioning systems, with accuracy and efficiency. You will thrive in a fast-paced environment, working independently and as a team member.

Your Role

• Process high volume of orders of increasing range and complexity, with accuracy and efficiency
• Understand and adhere to departmental policies and procedures
• Develop and maintain a knowledge of SolarWinds product range, and of how products are provisioned and invoiced
• Meet defined metrics for accuracy and productivity
• Provide consistently exceptional customer service, and recognize when to escalate issues to senior team members
• Helped with additional projects and tasks related to Global Revenue Operations as they arose.

Your Experience

• Strong organizational skills, ability to prioritize tasks and manage workload to complete job duties on time
• A high degree of attention to detail, the ability to manage all tasks with maximum accuracy
• Excellent customer service skills, including the ability to respond clearly and calmly in stressful situations in both verbal and written communication
• Proficiency in Microsoft Office, Salesforce, NetSuite, and/or other CRM applications
• Flexibility in work schedule when required

Preferred Qualifications:
• 1-2 years of demonstrated experience in sales support, sales operations, data entry or order management