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SolarWinds

Director, Product Management – ITSM

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Bangalore, India

1d ago
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Job Description

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

About the Role

We’re seeking an experienced Director of Product Management with a strong background in IT Service Management (ITSM) and SaaS products. In this role, you’ll own the product vision, strategy, and execution for our ITSM solutions, working cross-functionally with Sales, GTM, Customer Success, R&D, and Engineering to drive adoption and revenue growth.

This is both a strategic and hands-on leadership role, requiring expertise in market analysis, roadmap planning, and execution. You will lead a team of PMs, collaborate with internal and external stakeholders, and drive initiatives that position our ITSM product for success.

Key Responsibilities

  • Define and execute the ITSM product strategy, roadmap, and GTM plans, aligning with market trends and customer needs.
  • Collaborate with Sales, Customer Success, and GTM teams to drive adoption and revenue growth.
  • Partner with R&D and Engineering to translate market needs into clear product requirements, user stories, and epics.
  • Act as the product evangelist, engaging in analyst briefings, customer meetings, and industry events.
  • Lead and mentor a team of product managers, fostering a culture of execution and customer focus.
  • Monitor market trends, competitive landscape, and customer feedback to continuously refine product direction.

Must-Have Qualifications

  • 8+ years in product management with a focus on ITSM, ITOM, or related SaaS solutions.
  • Managerial experience, leading a team of product managers.
  • Proven track record in GTM strategy, sales enablement, and customer engagement.
  • Deep understanding of ITSM frameworks (ITIL, CMDB, automation, asset management, etc.).
  • Strong collaboration with Sales, Marketing, Customer Success, and R&D teams.
  • Technical acumen with experience working with Engineering and Agile methodologies.
  • Excellent communication and stakeholder management skills.

Preferred Qualifications

  • Hands-on experience with AI/ML in ITSM or ITOM.
  • Background in network discovery, process automation, or cloud-based service management tools.

#ITSM #ProdcutManagement  #Bangalore #SAAS

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

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