IT Leader

Who We Are

We’re building the future of real estate — today.

HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.

Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.

Who You Are

We are looking for an IT Leader to manage a small team of IT Analysts while overseeing IT support, infrastructure, and project management. This role is hands-on, requiring someone who can balance strategic IT initiatives with day-to-day IT support, ensuring smooth technology operations for our employees.

The ideal candidate has experience working for a US-based company, supporting a remote or hybrid workforce, managing IT assets, handling software contracts, and providing hands-on IT support.

What You’ll Do Here

IT Operations & Support

• Oversee IT support and manage incoming IT tickets from employees, ensuring timely resolution.
• Troubleshoot hardware, software, and network issues for both remote and on-site employees.
• Implement and enforce IT security best practices, including access control and endpoint security.
• Maintain and improve IT processes to enhance efficiency and user experience.

Team Management & Leadership

• Lead and mentor a small team of IT Analysts, providing guidance on best practices.
• Set clear priorities for the team, balancing day-to-day support with long-term IT initiatives.
• Act as the main escalation point for technical issues and complex troubleshooting.

IT Asset & Software Management

• Manage laptop inventory (procurement, deployment, tracking, decommissioning).
• Oversee software license management, including renewals, compliance, and cost optimization.
• Handle vendor and contract negotiations for IT hardware, SaaS tools, and other IT-related services.
• Ensure proper documentation of IT assets, policies, and procedures.

IT Projects & Process Improvement

• Lead and execute IT infrastructure projects, such as system upgrades, security enhancements, or new tool implementations.
• Improve IT ticketing systems and knowledge base documentation for self-service support.
• Identify opportunities to automate workflows and improve IT efficiency.

What you Bring

• 10+ years of IT experience, including team leadership or IT management
• Experience working for a US-based company, supporting employees across different time zones
• Strong technical knowledge of Windows, macOS, cloud-based tools (Google Workspace, O365), endpoint security, and networking
• Hands-on experience with IT ticketing systems
• Experience managing hardware procurement, software contracts, and IT budgeting
• Strong troubleshooting skills and the ability to handle high-priority escalations
• Excellent communication and stakeholder management skills
• Ability to work US business hours, some weekends and support a remote/hybrid workforce
• Experience implementing IT automation tools and improving IT workflows
• Certifications such as ITIL, CompTIA, Microsoft, or Google Workspace Admin are a plus
• Knowledge of MDM solutions (Jamf, Intune, etc.) for device management
• High level of confidentiality, facilitating offboarding 

Let’s chat! 

HomeLight is an equal opportunity employer dedicated to building an inclusive and diverse workforce, providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will provide accommodations during the recruitment process upon request and any accommodation will be addressed confidentially.