Senior Enterprise Account Manager - Italy

We’re looking for a Senior Enterprise Account Manager to join our new Enterprise team in Milan. The Account Management/Customer Success team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the after-sales customer journey, making sure they are satisfied and use our product to its real value.

About the Role

As part of our Account Management/Customer Success team, you will contribute to Trustpilot’s aim of building trust and transparency between consumers and businesses worldwide. This role goes beyond maintaining customer relationships—it’s about strategic expansion, ensuring clients get the most out of Trustpilot while contributing to commercial success.

This position is based in our Milan office, and we are looking for someone onsite, who will have the opportunity to work alongside colleagues in our hybrid working set-up.

What You’ll Be Doing

• Manage and develop relationships with our Enterprise customers in Italy, ensuring they derive maximum value from Trustpilot’s products.
• Drive revenue growth by identifying upsell and cross-sell opportunities and expanding Trustpilot’s footprint within key accounts.
• Act as a trusted advisor, understanding customer business objectives and aligning Trustpilot solutions to their needs.
• Provide best-practice insights that maximize ROI and business impact.
• Negotiate and manage contract renewals, ensuring high retention rates and minimizing churn.
• Identify new revenue streams by mapping accounts and uncovering growth potential.
• Collaborate with internal teams (Sales, Product, Engineering, Support) to advocate for customer needs and enhance their experience.
• Lead engaging business reviews and presentations, enhancing Trustpilot’s position as a value-driven partner.
• Onboard new clients, ensuring a seamless transition and full utilization of their paid subscriptions.

Who You Are

• Fluent in Italian and English.
• 5+ years of experience in sales, account management, or new business development, with a focus on an Enterprise SaaS or tech-driven environment.
• Consistently fulfilling sales targets and enhancing commercial growth.
• Experience with subscription-based, renewal license models.
• Skilled in stakeholder management, negotiation, and consultative selling.
• Adept at identifying and exploring revenue opportunities.
• Skilled in delivering presentations and business reviews to C-level stakeholders.
• Comfortable working in an international, progressive, and evolving environment.

What's in it for you? 

• On-going career development, training and one-to-one coaching via our in-house enablement team 
• Hybrid working model 2/3 days on site and the rest working from home 
• A lucrative commission structure, annual company bonus, Restricted Stock Units and benefits
• 22 days annual leave; after 12 months of continuous service you will be entitled to 3 days extra annual leave 
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community 
• At Trustpilot we care about your well-being; you will have full access to apps such as Headspace, Blinkist & LinkedIn Learning  

We are:

• Enthusiastic about what we do. Our sales teams are super collaborative and it’s a fun place to work if you enjoy seeing your hard work recognised and rewarded.
• Our culture is fast-paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house enablement team and individual career mapping.
• Ideas people. We like our employees to be creative and always advocate for new ways of working

Due to a multinational interview panel, we please ask that you submit your application in English.

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!