At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
About the role:
You will be responsible for providing excellent customer service, managing the technical support team, partner relationships, and working with an innovative SaaS product. This role requires a highly driven, self-starter, and motivated leader. In this role, you will focus on eliminating customer issues and driving a best-in-class support experience. You must maintain our targeted service levels with our clients and partners.
As a working manager, this position requires the ability to troubleshoot unique customer issues, act consultative to arrive at a mutually beneficial solution for our customers and coordinate with internal departments to provide collaborative solutions that will leave the customer with a positive experience. You will lead a support team providing 24x365 Tier 1 and 2 Technical Support to customers and partners on product and integration issues. You and your team are the first line of defense and triaging issues to expedite the restoration of services is crucial to your success. Candidates will have experience supporting large, complex enterprise SaaS clients, have a support background, and have excellent problem-solving skills.
This position will also include working on-call when required.
Key Responsibilities:
This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
Knowledge/Experience:
Basic Qualifications:
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.