So, what’s the role all about?

We are looking for passionate, professional, hands-on software specialist to define, shape and evolve/enhance the architecture of our products in contact centre domain. This Specialist will be part of a Pune Interaction Management R&D team working with Product management in US.

How will you make an impact?

• Develop, enhance, and maintain contact center applications with an emphasis on routing functionality.
• Design, implement, and optimize routing algorithms to ensure efficient and effective call flows.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Perform system analysis, troubleshooting, and debugging to identify and resolve routing-related issues.
• Conduct regular performance monitoring and optimization of routing strategies to ensure optimal customer experiences.
• Maintain documentation, including technical specifications, system designs, and user manuals.
• Stay up to date with industry trends and emerging technologies in contact center and .Net development and apply them to enhance our systems.
• Participate in code reviews and provide constructive feedback to ensure high-quality code standards.
• Deliver high quality, sustainable, maintainable code.
• Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus.
• Work as a member of an agile team responsible for product development and delivery
• Adhere to agile development principles while following and improving all aspects of the scrum process.
• Follow established department procedures, policies, and processes.
• Adheres to the company Code of Ethics and CXone policies and procedures.
• Excellent English and experience in working in international teams are required.

Have you got what it takes?

• 8-12 years’ experience in software development
• Extensive experience in .Net C# 
• Good understanding of .Net and design patterns and experience in implementing the same Experience in developing with REST API
• Must be good at SQL and implementing stored procedure on SQL Server
• Good knowledge of working and developing Microservices.
• Good to know clouds services like AWS, Azure
• Extensive experience refactoring code and developing solutions with a minimum risk of regression.
• Experience with Continuous Integration workflow and tooling (i.e., JIRA, Bamboo, Bitbucket)

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5427
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor