At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Global Designated Support Engineer (Senior Technical Support Engineer)
The Designated Support Engineer (DSE) is a senior member of the Technical Support team at NICE CXone. As a DSE you are the point of contact for assigned large enterprise customers and provide advanced-level technical support to them. You manage high-impact technical cases for your customers to ensure all break/fix issues are addressed quickly and appropriately. You work with Technical Support Engineers (TSEs) who typically own many of your customers' technical support cases to ensure timely status updates, customer communication, duplication, and root cause correction. You develop a relationship with key customer contacts and internal NICE CXone staff to enable efficient communication.
As a Global Designated Support Engineer (DSE), a Typical Day Might Include the Following:
DSE Client Responsibilities:
DSE Internal Stakeholder Responsibilities:
DSE Customer Engagement during Implementation Phase
To Land This Gig You'll Need
Account Management Experience
Desired Technical Skills
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.