Product Manager

Location: Cochabamba, Bolivia (Hybrid model) 

Seniority Level: Mid level or Senior level

Employment Type: Full-time

Job Functions: Product Management

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Product Manager, you will collaborate with the technical engineering leaders and Project Managers to execute the on-going product roadmap for the team’s projects and initiatives.

The Product Manager will be responsible for ensuring that the right features are built through gathering, prioritizing and organizing internal/external customer requirements. 

The role will also support our Director of Products and be a key member of the Product team. We are seeking someone who is passionate about getting things done, deliver outcomes and efficiently fostering healthy team dynamics; being able to translate ideas/plans and projects to the development team by clearly communicating priorities and urgency.

This is a high visibility, hands-on position that requires commitment, ownership, flexibility, careful planning, and attention to detail.

Key Functions:

• Review product enhancement requests that NICE clients have identified as feature capabilities that will enhance the reporting suite and prioritize them on the roadmap.
• Compose product feature capabilities, requirements and wireframes that will be used to develop reporting feature enhancements.
• Ability to simultaneously manage multiple projects in an Agile environment.
• Effectively communicate with clients, stakeholders, product managers, sales teams and development teams to successfully deliver feature enhancements.
• Learn the contact center domain and become an expert about how clients use NICE reports to improve contact center performance.
• Use Jira and Salesforce to review and track product enhancement requestions and ongoing feature enhancements.
• Co-lead release planning, adherence to roadmap commitments and compose new release documentation.
• Expand knowledge and exposure to future reporting roadmap strategies and technologies.

How will you make an impact?  

• Contribute to the platform strategy and roadmap definition in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback
• Engage frequently with the development team: facilitate discussions, provide clarification, provide input on requirement acceptance and refinement, testing and validation, contribute to design activities and decisions
• Interface with engineering leadership to identify requirements and convert them into executable stories for software development using the Agile method
• Make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
• Review detailed technical requirements and specifications documentation to ensure that the product being built aligns with the product vision
• Ensure all elements of launch are understood and planned for, including coordinating launch timelines with downstream customers
• Can operate under limited supervision is provided as this individual can operate, drive results, and set priorities independently

Have you got what it takes?

• 3+ years working as a Product Manager
• Track record driving and delivering large, complicated projects on time and within scope
• Entrepreneurial spirit / ability to roll up your sleeves and try different things with minimal direction
• Proven track record of successfully managing and releasing complex SaaS products
• Knowledge of key Product Management Principles, Agile Scrum and UX Centered Design principles
• Solid leadership, communication and presentation skills both written and oral
• Demonstrated experience effectively communicating with Sr. Leaders and Executives
• Proven ability to build strong cross functional relationships
• Ability to collaborate across multiple functions driving toward a common goal
• Possesses a unique blend of business and technical savvy; a big-picture vision, the drive to make that vision a reality, and technically credible to lead teams of world-class software developers
• Loves and understands technology. Stays up to date on competition and disruptors in the market
• Bachelor’s Degree in business, technology, or technical related field

What are the technologies and tools we use?

• CCaaS – (Contact Center as a Service) – NICE CXone
• Agile Scrum (Jira/Confluence)
• SQL
• Snowflake
• Salesforce

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

#LI-Hybrid