Workplace Services Analyst

Location: On-Site 5 days a week

Onwards Together!

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.  

Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets. 

Our Team's Vision:

The Illumio Real Estate & Workplace Services (REWS) Team prides itself on being the backbone of the company. To support our extraordinary teams, we’re looking to add a Workplace Services Analyst located onsite at HQ in Sunnyvale, CA Monday through Friday during office hours (8am-5pm). Reporting to the Head of Real Estate & Workplace Services, our goal is to provide a great workplace experience where all Illumineers can operate efficiently and effectively in a clean, safe and fun environment.

We are seeking a detail-oriented and analytical Workplace Services Analyst to join our team. As a Workplace Services Analyst, you will be responsible for optimizing workplace processes, ensuring the efficient use of resources, and providing valuable insights to enhance the overall workplace experience. The ideal candidate will possess strong analytical skills, a customer-centric mindset, and a proactive approach to problem-solving.

Your Impact: 

• Evaluate and upgrade existing workplace processes and workflows to identify opportunities for optimization and efficiency improvements.
• Responsible for the workplace planning initiatives to include project management and execution of small workplace projects that may include people moves, tenant improvements, maintenance, repairs, etc. desk assignments, seating arrangements, relocations, and other initiatives as needed.
• Collaborate with IT and People Operations to ensure employee onboarding/offboarding protocols are adhered to.
• Act as the Workplace Services representative to conduct new hire orientation, desk set-up, employee badging, business cards, etc. to ensure a smooth and welcoming onboarding experience for employees.
• Manage the Travel Program and ESG Initiative  
• Liaison with vendors and service providers to ensure the delivery of high-quality workplace services. This includes subcontractor and vendor service providers to provide a high touch service to internal stakeholders.
• Manage the company events calendar for the year, and partner with various employee groups to schedule, facilitate and plan employee events such as happy hour, special holiday events and intern events during the summer.

Your Toolkit:

• Bachelor's degree in Business Administration, Analytics, or a related field
• Proficiency in Microsoft Office Programs
• Ability to implement and upgrade procedures in a fast-paced and evolving environment
• Excellent customer service skills
• Ability to maintain confidential information
• Excellent time management skills
• Can do attitude
• Attention to detail
• Highly motivated
• Strong decision-making skills
• Ability to work under pressure
• Ability to work well with minimal supervision
• Reliable with patience and professionalism
• Bilingual Spanish skills is a plus

Plus Factors:

• We are looking for a skilled Workplace Services Analyst to assist in our day-to-day office and with customer service as a top priority. The ideal candidate will ensure our office operations run smoothly and efficiently.  An excellent Workplace Services Analyst is an organized and competent professional with phenomenal communication skills. The candidate will be comfortable dealing with people and able to carry out administrative duties with accuracy and speed.

Compensation:

$74,000 USD - $85,000 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws. 

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program. #LI-GP1 #LI-ONSITE

Our Commitment: 

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.