Partner Sales Solutions Engineer

About Us:

Forward is building the next generation of embedded payments. We help software companies monetize payments leveraging Forward’s best-in-class products and innovations combined with a transparent collaborative approach to growing their business. We are seeking a highly skilled and motivated Partner Sales Solutions Engineer to help grow our client base.

Position Overview:

The Partner Sales team is responsible for procuring, vetting, solutioning, and closing both direct and wholesale partners. 

As a Partner Sales Solutions Engineer, you will play a critical role in supporting our clients and partners in implementing and optimizing embedded payments solutions. This position requires a deep technical understanding of embedded payments technologies, strong problem-solving skills, and the ability to collaborate effectively with cross-functional teams. The ideal candidate will thrive in a fast-paced environment, enjoy working directly with clients, and possess a passion for staying at the forefront of payments technology.

Key Responsibilities:

Technical Consultation:

• Collaborate with clients and partners to understand their business requirements and objectives related to embedded payments.
• Provide technical expertise and guidance on the implementation of the Forward embedded payments solutions.

Solution Design and Implementation:

• Design and architect embedded payments solutions documents tailored to the unique needs of clients.
• Collaborate with development teams to implement and integrate embedded payments features into client applications.

Troubleshooting and Support:

• Diagnose and resolve technical issues related to embedded payments integrations (Sandbox and Production).
• Provide initial technical support to clients and partners, ensuring the smooth operation of embedded payments solutions for go live.

Collaboration with Development Teams:

• Work closely with internal development teams to convey client feedback, share best practices, and contribute to the continuous improvement of embedded payments products.

Product Evangelism:

• Act as a subject matter expert on embedded payments solutions, both internally and externally.
• Conduct training sessions and workshops to educate clients, partners, and internal teams on embedded payments technologies.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in a technical role, with a focus on embedded payments or fintech solutions.
• Strong programming and scripting skills, with proficiency in languages such as Java, Python, or JavaScript.
• Experience with API integrations and knowledge of RESTful APIs.
• Excellent communication and presentation skills.
• Familiarity with payment processing protocols and standards (e.g., PCI DSS).
• Experience with mobile payment technologies and SDKs.
• Knowledge of security best practices in the context of embedded payments.

How to Apply:

If you are a dedicated and experienced Solutions Engineer who is ready to join a rockship startup, we would love to hear from you. 

Forward is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.