Senior Community Manager (x/f/m)

About Doctolib:

Since 2013, Doctolib has been striving for a healthier world by providing new-generation technology. With more than 2,800 employees across France, Italy, Germany and the Netherlands, Doctolib improves the daily lives of healthcare professionals and serves more than 80 million Europeans, offering a fast, frictionless, and secure journey for all their care needs.

With the Acquisition of Siilo, Europe's largest medical network,, we continue to expand our reach and impact, striving towards a healthier world through innovation and dedication.

What you’ll do

As our (Senior) Community Manager (x/f/m), you will lead and nurture our growing community of healthcare professionals in the Netherlands, to increase the engagement of our users. In this pivotal role, you will develop innovative community programs, manage existing networks (Prisma), and build new ones from the ground up - guiding everything from goal setting and implementation to fostering meaningful engagement.

Additionally, you will have the opportunity to be the face of Doctolib with Dutch healthcare professionals, communicating the value of our solutions and the impact we bring by participating and speaking at events and conferences.

Your main responsibilities will include:

• Community Management & Growth: Develop, onboard, and manage our community of healthcare professionals in the Netherlands, working to increase engagement of our user base
• Program Development: Build new engagement programs, cultivating a network of brand ambassadors, and continuously interacting with members to improve our services and strengthen the overall community
• Public Representation: participate in discussions around care cooperation and digital innovation at industry conferences, events, and forums
• Cross-Functional Collaboration: Coordinate initiatives with internal teams, including the Go-To-Market Strategy team, to improve our experience and drive user satisfaction
• User Research: engage directly with healthcare professionals through field trips in their practices to gain insights into their workflows and identify their needs and pain points

Your skills

Are you convinced that you have exactly what it takes for the position? Then we encourage you to apply. Even if you don't meet every requirement, you might be exactly the right future Doctoliber for this or other positions!

• You have a Medical Degree, a degree in Health Management / Health Economics or similar fields. 
• You bring a passion for healthcare, enjoy looking beyond the horizon, and are keen on engaging with health policy contexts.
• You are more of an extrovert type, you enjoy sharing your opinions and are not afraid of public speaking (presentations, participating in round tables at industry events etc)
• You are characterized by a hands-on mentality and enjoy working in a team. Efficiency, precision, and empathy are in your nature.
• You ideally have experience in Community Management and in developing community, brand ambassador, and loyalty programs, but we are also excited to meet highly motivated candidates eager to learn and grow in this area.
• You have an outstanding ability to express yourself verbally and in writing in Dutch and have business-fluent English skills.

What we offer

• Learning & development opportunities 
• Home office equipment allowance
• Team spirit & creativity budget
• 27 days of annual leave per year (and the ability to accrue more days on your work anniversary!)
• Flexibility days allowing to work in EU countries and the UK 10 days per year 
• Solidarity Days (2 days per year to help health charities and create a positive social impact)
• Wellbeing program (free mental health and coaching offer with our partner moka.care)
• A flexible workplace policy offering a hybrid work mode
• Reimbursement of public transportation if you live outside the Amsterdam highway ring
• Relocation support for international mobilities

The interview process:

1. 45’ ITW with the Talent Partner
2. 60' ITW with the Hiring Manager
3. 90' Case study ITW with the Hiring Manager
4. 30' Final interview with the Director Growth
5. At least one reference check

Job details

• Initial term of 12 months
• Full Time 
• Workplace: Amsterdam
• Start date: ASAP 
• Remuneration: Fix + bonus on objectives (according to your profile)

We’re a smart and eager team with huge plans set into motion for growth in order to achieve our purpose. We come from diverse backgrounds, but the one thing we all have in common is the desire to bridge the silos in healthcare at scale. You don’t have to have experience in healthcare – you just have to want to fix this problem as much as we do! Does this sound like your calling? Then apply now!

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