At Doctolib, we're on a mission to transform the way healthcare is delivered by leveraging the power of AI. You can play a key role in developing and implementing cutting-edge AI models that power our AI phone assistant for medical practices. The phone assistant allows patients to make, reschedule, or cancel appointments via phone without long hold times, providing more flexibility and around-the-clock access to healthcare services. It addresses a significant challenge in the healthcare sector: managing the high volume of telephone calls in order to improve the efficiency of healthcare professionals in their daily tasks.
As a Senior Data Scientist, you will enhance Doctolib’s phone assistant by improving speech-to-text accuracy through fine-tuning while ensuring low latency. You will also develop a conversational flow based on intent classification, information extraction (potentially using LLMs, Agentic Framework or traditional ML techniques) and internal API calls. You will improve user experience by adapting to users’ emotions in real time and reducing dropout rates by making the conversation feel ever more smooth, seamless and natural. You will also ensure safety by implementing guardrails that catch prediction errors before they happen, or mitigate their impact. The phone assistant will be the playground where you can do your best work and stay at the edge of innovation.
Your responsibilities include, but are not limited to:
You could be our next team mate if you:
Now, it would be fantastic if you:
Job details
At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!
The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you!
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