Client Success Associate

Location Details: Colombia, remote.

At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

Join our team

GoDaddy Corporate Domains (GCD) is looking to hire a Client Success Associate to support our experienced Client Success Managers (CSMs) and Fulfillment Operations teams. This junior-level position will play a critical role in ensuring smooth operations and client satisfaction by handling ad hoc and recurring administrative tasks, data reconciliation, and customer support requests related to domain names and account management. The successful candidate will collaborate closely with internal teams and manage projects and tasks that contribute to the overall success of GCD’s customer experience.

We are seeking an individual who is highly organized, detail-oriented, a fast learner, a problem solver, and enjoys working in a fast-paced environment. The role offers an opportunity to gain exposure to the domain name industry while contributing to the efficient operation of a leading provider of corporate domain management services.

This position reports to GCD’s Client Success Director and works closely with other members of the GCD team.

What you'll get to do...

• Collaborate with GCD CSMs to assist with customer transfer plans, domain registrations, transfers, updates, zone file replication, audits, and other administrative tasks.
• Manage a pooled support inbox for GCD’s small-to-mid-sized, not overly complex customers, ensuring timely and effective responses.
• Perform reconciliation tasks, including reviewing and organizing client account data and ensuring accurate record-keeping.
• Generate and review internal reports to support operations and client success initiatives.
• Coordinate with the Fulfillment Operations team to ensure timely and accurate execution of domain management tasks and order support tasks.
• Assist with LATAM Registry communications and order resolution.
• Work with other internal groups, including finance, sales, advisory, and marketing, to support our customers and the successful operation of the business.
• Escalate technical issues to appropriate teams and liaise with technical staff as needed to resolve product and operational challenges.

Your experience should include...

• 1+ years’ experience in an administrative or operational support role, or account management role, preferably in a technology or enterprise services-based industry.
• Proficiency in Microsoft Excel (especially VLOOKUP or XLOOKUP and Pivot Tables) and other productivity tools.
• Experience with domain names, including registrations, transfers, and WHOIS.
• Strong organizational skills with the ability to manage deadlines and handle multiple tasks simultaneously.
• Excellent attention to detail and a high degree of accuracy in all work.
• Strong written and verbal communication skills.
• Self-motivated and eager to learn, with a collaborative mindset.

You might also have...

• Bachelor’s degree or equivalent experience.
• A basic understanding of technical aspects of domain names, such as DNS, zone files, EPP, and the Registry/Registrar model among other technical domain management concepts is a plus.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.