Cybersecurity Incident Response Manager

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

As a Technical Support Engineering Manager focused on Incident Response you will lead a team of Cybersecurity Incident Response Engineers with deep industry knowledge who help the Customers mitigate the Cybersecurity Incidents that they are encountering. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product and process improvements. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep security industry knowledge and become adept at building and leading diverse teams.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.