Proactively aligns with internal teams on customers' business priorities. Collects external information on customer business, needs, and strategy. Optimizes value realization by engaging other resources and ensuring progress reporting. Creates plan for next best action. Supports customer change initiatives by developing an understanding of change management, applying foundational knowledge of change management principles, educating stakeholders to enable transformational change, and understanding alignment between customer culture and digital transformation. Drives awareness of the importance of change management in partnership with customer to drive consumption. Provides feedback to Microsoft on customer development needs. Recommends partnerships with high strategic value and cultivates their support. Provides regular updates to account and regional stakeholders on customers' transformation initiatives. Leverages development opportunities and builds partnerships with technical teams to build own Customer Success discipline expertise, including product and required technical skills.