Sr Technical Program Manager, Enterprise Engineering

The Enterprise Engineering (EE) Unified Communications team provides globally scaled, high-quality voice and video communications solutions that support Amazonians around the world. Our services touch every element of the business every day: corporate offices, customer service teams, fulfillment centers, a diverse development community, and many more.
We are looking for an innovative, experienced Sr. Technical Program Manager (TPM) like you to join our mission. You and your team of engineers will build new products and services that deliver exceptional experiences for Amazon. You will collaborate with other EE product teams to make services available to Amazon and inform product roadmaps. You should have a background in Agile working methodologies and DevOps practices. The Team you will be joining is tasked with developing and supporting new and existing telecommunication solutions Amazonians use on a daily basis.
The ideal candidate will have a strong technical background in telephony, be detail-oriented, have excellent problem skills, and be a great communicator. They possess deep knowledge on product design and post-production support. They will have the technical expertise to influence the team and leadership using data and deliver robust solutions which have great customer experiences.
You will also posses a strong program management background, have experience leading large projects, and have a well-rounded technical background in current technologies.

Key job responsibilities
As a Sr. Technical Program Manager, your responsibilities will include document creation, driving project schedules from design to release, and managing the production launch. You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. This role is customer-facing for key internal telephony solutions, so experience in working closely with stakeholders and providing regular updates is essential.
You should have experience working with full stack teams across a diverse range of technologies. You have excellent judgment and high standards. You are an articulate, persuasive communicator and a good writer.
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.