Senior Program Manager, Selling Partner Services

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Selling Partner Services’s (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. We obsess over providing world-class support to Merchants selling on the Amazon platform on a worldwide scale. We are looking for a Program Manager to join our team. The Program Manager will be responsible for leading an exciting new opportunity to reinvent the way third-party Sellers sell on Amazon.

The Program Manager will work cross functionally across software development engineering, product management, and Operations teams, requiring a strong ability to communicate effectively with various business teams. This person must manage multiple projects at one time, drive complicated issues to closure, and innovate creative solutions that will positively impact both our Sellers and Associates. The right candidate loves solving complex problems and is passionate about coming up with solutions that our customers will love. Successful candidates will have a strong program management background, be detail oriented, have strong analytical skills, ability to deal with ambiguity and have excellent problem solving abilities.

Key job responsibilities
- Lead programs to improve processes, define the list of high priority improvements to reach business goals and build a roadmap to improve business efficiency;
- Monitor and execute projects on time and with high quality standards;
- Effectively communicate projects progress within the organization;
- Work with internal teams to drive system, tools and process improvements/ implementation that affect purchasing and operations workflow, with emphasis on automating tasks that are currently performed manually;
- Develop analysis of key business metrics, with emphasis on developing and executing recommendations for improvements;
- Lead projects from initial development to implementation that will streamline supply systems and processes and drive operational improvements.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.