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Apple

AppleCare Fraud Investigator - Norwegian or Swedish or Danish Speaker

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Cork, County Cork, Ireland

14h ago
👀 1 views
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Job Description

Description

Description
- Report and track system issues and trends that could affect customer happiness or department production. - Participate in project management and user acceptance testing (UAT) processes. - Navigate a variety of support tools while maintaining effective communication and ensuring the highest level of quality in every investigation completed, offering a flawless and top of the line support to all our business collaborators. - Protect our customers’ privacy by ensuring the integrity, accuracy, and confidentiality of their information. - Identify and communicate trends and patterns to leadership team. - Leverage internal resources and analytical research for resolutions. - Monitor trends in transaction errors and analyze reports. - Identify errors in processes and programs within business systems. - Handle enterprise level agreement enrollment and support external and internal escalations.

Minimum Qualifications

Minimum Qualifications
  • Proficient in either Norwegian, Swedish or Danish, and English (required to support market)
  • Proven experience in customer service role

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications
  • Excellent analytical and problem-solving skills
  • Strong decision-making and judgment abilities
  • Customer-focused with a keen eye for identifying outliers in data sets
  • Experience improving workflow and system efficiencies through documentation and process optimization
  • Ability to set clear goals, communicate a vision, and deliver results
  • Proficient in SAP, spreadsheet management, and Keynote
  • Excellent written and verbal communication skills
  • Positive attitude in fast-paced environments
  • Comfortable with ambiguity and making independent decisions
  • Proven Experience in fraud prevention roles
  • Collaboration skills across teams, managers, and business partners globally
  • Extraordinary attention to detail in case management and follow-up
  • Target-oriented with a strong ability to meet deadlines
  • Highly organised with strong multitasking skills
  • At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

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