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Apple

Carpe Facto Investigation Quality Lead

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Cary, North Carolina, United States

1d ago
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Job Description

Description

Description
- Providing prompt, consistent and accurate written and verbal coaching feedback to internal Advisors - Mentoring and developing Advisors' technical and soft skills - Collaborating with Team Managers and other members of Carpe Facto Leadership and AppleCare Engineering - Identifying and escalating trends in Advisor behaviors to the appropriate responsible party - Presenting technical and procedural topics to audiences that may scale to the entire Carpe Facto organization - Assisting with any assigned projects based business needs - Flexibility working in a fast-paced, dynamic organization

Minimum Qualifications

Minimum Qualifications
  • Currently working in Carpe Facto
  • At least one year of experience in Carpe Facto

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications
  • Passion for coaching and leading your peers and team
  • Exceptional knowledge of Carpe Facto procedures and concepts
  • Advanced judgement and problem-solving skills
  • Strong organizational and multitasking abilities
  • Outstanding time management skills
  • Excellent written and verbal communication skills
  • Resourcefulness and flexibility
  • Strong interpersonal skills with key strengths in professional collaboration
  • Makes space to listen, learn, and amplify diverse perspectives and experiences
  • Actively seeks out opportunities to champion and celebrate inclusion and diversity

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

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  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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