Hospitality Coordinator

We're seeking a Hospitality Coordinator to join our Operations team. The Hospitality Coordinator will report directly to the Venue Manager.

Please note: The candidate must currently reside in the UK and be able to work in the UK without sponsorship.

The Hospitality Coordinator supports many aspects of the meetings and offerings at a dedicated location in accordance with Convene’s vision, mission, and values including our core principles.

• Effectively communicate via verbal and written correspondence with all levels of employees and clients; exhibiting GRIT in all interactions 
• Work dynamically and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Enter and input visitors 
• Problem-solving/requests at the desk
• Liaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages, and Onboarding new WP-Members
• Lead show rounds when applicable 
• Assist with service execution; set-up and breakdown, and support during peak periods
• Assist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success, and Culinary departments
• Keep Welcome Desk clean/organized; responsible for badge printing and stocking of materials
• Keep coat room clean/organized
• Orchestrate and set up Surprise & Delights for WP-Members and/or Site Tours
• Order office supplies
• Check-in guests with proxy click and show reception/nourish area
• Escort meetings guests when needed
• Manage lost and found
• Building Requests- Cleaning
• Assist the Conference & Events Manager and Chef with scheduling and administrative responsibilities
• Create and maintain positive relationships with building management and landlord partners 
• Develop and maintain positive client relationships 
• Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
• Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*word, PowerPoint, excel), and Outlook

What We Look For: 

• Ability to work effectively with clients
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time
• Basic knowledge of Audio/Visual equipment set up and usage

Who We Are:

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built-In.  Learn more at https://convene.com/  

We’re Here For You: 

At Convene, you’ll receive:

• Excellent health coverage for you and your family
• Generous paid time off, including an extra day off for your birthday
• Participation in our pension scheme with contributions from Convene
• Professional development support
• Savings on bikes and equipment through Convene’s Cycle to Work programme
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.