Digital Product Manager

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

Digital Product Manager, NYC

We are seeking a highly skilled and experienced Digital Product Manager to drive the roadmap and execution of Convene’s digital products as we evolve towards a more tech-enabled organization. This opportunity is suited for someone who excels in creating excellent consumer experiences, internal process improvement, project management, empathy, data-driven decision making, and an overall understanding of digital technology in the office environment. 

What You’ll Do:

• Define and own the product vision and roadmap for Convene’s customer facing tools
• Identify opportunities to optimize the user journey across acquisition, conversion, retention, and loyalty stages.
• Collaborate with stakeholders to prioritize features and enhancements; balancing business value, user needs, and technical feasibility.
• Inspire the organization to work in a data-driven way and use data as a tool to drive prioritization.
• Be the internal and external evangelist for the product vision.
• Develop metrics and quarterly goals with the Technology team to measure success individually while also managing the product roadmap.
• Collaborate closely with Convene’s design, sales, and marketing teams to ensure alignment and full execution of our priorities.
• Establish repeatable procedures, in collaboration with business stakeholders, to reliably roll changes out to the organization in order to see rapid, iterative improvements.
• Create detailed product requirements, user stories, and acceptance criteria for features and enhancements.
• Oversee sprint planning and backlog grooming, ensuring alignment with the roadmap and quarterly goals.
• Develop and implement workflows that enable efficient customer retention strategies, email marketing campaigns, and loyalty programs.
• Manage multiple projects and deadlines simultaneously without sacrificing quality
• Define, track, and analyze KPIs such as conversion rates, LTV (lifetime value), CAC (customer acquisition cost), and customer satisfaction scores.
• Use data insights to identify areas for improvement and measure the impact of product changes.
• Mentor junior product managers or team members as needed.
• Act as a thought leader, championing product best practices and customer-centric design within Convene.

What We Look For:

Product Management Expertise

• Expertise with agile methodologies, the Product Owner role specifically,  and working with agile tools, such as Jira
• Ability to balance long-term goals with short-term priorities.
• Skilled at identifying opportunities to improve products based on market trends, user feedback, and quick iterative wins for the the business. 
• Substantial Product Management experience related to B2B SaaS products.
• Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience.
• Excellent written and oral communication skills.
• Creative problem solving; able to identify real obstacles and viable solutions.
• Outcome-oriented; not reactionary; articulates the desired outcome and works collaboratively to create a path to achieve it.
• Solid understanding of financial metrics (e.g., cost-benefit analysis, customer acquisition cost, and ROI).

Technical and Analytical Skills

• Strong understanding of APIs, data flows, and system integrations to effectively communicate with developers.
• Proficient in using analytics tools (e.g., Google Analytics, Tableau, Mixpanel) to inform decision-making.
• Deep understanding of funnel metrics, customer journeys, UX best practices, and conversion optimization techniques.

Stakeholder Collaboration

• Ability to work cross-functionally with engineering, design, marketing, and sales teams.
• Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.
• Detail-oriented with strong organizational skills.

Additional Preferred Skills

• Knowledge of SEO principles and digital marketing best practices.
• Certifications in product management (e.g., Pragmatic Institute, CSPO).

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Salary Min: $110,000  Salary Max: $125,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces.  It is the largest single provider of dedicated meeting and event venues in the U.S. and U.K. with a network of 38 locations across nine cities; the Convene portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations.  With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants.  The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In.  Learn more at https://convene.com/.   

We’re Here For You: 

At Convene, you’ll receive:

• Excellent health coverage for you and your family starting day one
• Medical and insurance navigation support through Centivo Care
• Commuter Benefits
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge 
• 401K plan with company matching
• Professional development support 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team and the business in the work that you do 
• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

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