Complaints Handling Analyst - 12 Months Contract

About the opportunity

We are seeking a motivated and reliable team member to support the German Complaint Management & Prevention (CMP) department in Germany (Berlin).

You will have the unique opportunity to make an impact at N26 by working with stakeholders across multiple functions.

In your next challenge, you will:

• Work mainly on German customer complaints 

• Help to identify the complaint root-causes and define possible solutions

• Assist and participate in mitigation projects (complaint prevention)

• Take over own small initiatives for improvement of processes

• Face a great variety of different topics and no monotonous work

• Witness a very good team spirit and cooperation

• Develop more bank-specific expertise esp. about compliance related topics

• Work on all processes in your area with a substantial degree of autonomy, and be a PoC if any issues arise

• Detect inefficiencies in the team’s workflows proactively and propose efficient solutions

What you’ll need to be successful
 

• You speak fluent German, and fluent English, knowledge of French/Spanish/Italian is a plus

• Relevant Bachelor’s degree (e.g. business or law studies) is a plus

• Relevant work experience in a customer service position

• Good knowledge of our CRM system (Salesforce) and experience with process management tools like Jira and Confluence

• You use your time effectively, can prioritise appropriately and meet deadlines

• You are committed and eager to learn and want to drive the improvement and optimisation of our processes

• You enjoy working in a highly motivated team, but also have a high degree of autonomy

• Actively help yourself (and others) be successful

What we offer

• A fair, transparent, and confidential recruitment process

• On-time, clear feedback and open communication

• The opportunity to positively impact your career journey as you continue to grow with us

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running 🚀

• Personal development budget, discounted public transit pass, German language classes, fitness memberships, childcare services, N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop

• 26 vacation days per year, with an additional day for each year of service - up to 30 days

• A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies 

• A relocation package with visa support for those who need it

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.