Working Student - Complaint Management & Prevention

About the opportunity

Join our Complaint Management & Prevention (CMP) team as a “Working Student”. You will be working alongside the German team inside of the CMP department assisting with a variety of tasks. CMP is working with almost every department within N26. That’s why it’s a good place to get to know N26 as a whole in a short period of time.

In this role, you will: 

• Performing usual administrative tasks in backoffice

• Registering the new incoming complaints from authorities and lawyers

• Assisting specialists with research needed for answering complaints

• Communication with different stakeholders from different departments while doing research

• Assisting in additional tasks as specified by your line manager

• Supporting at teamwide projects

What you need to be successful: 

Background

• Currently enrolled in a Bachelor’s or Master’s program in Business, Law, Economics, etc.

• Ideally, already gained first working experience (preferably in the area of banking / financial services or consulting) 

Skills

• Strong interpersonal, analytical and problem solving skills

• German (fluent), English (mandatory, fluent), Spanish or French as a bonus

• Organizational and communication skills

• Desire to optimize processes and workflows

• Team player who likes to work in a highly motivated team and with a high degree of autonomy

• Ability to quickly understand new and complex topics

• Willingness to go the extra mile to get ideas and find solutions proactively

Traits:

• Actively help yourself (and others) to be successful

• Continuously learn and challenge the status quo

• Give and receive open, direct and timely feedback 

What’s in it for you: 

• Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running 🚀

• Personal development budget, discounted public transit pass, German language classes, fitness memberships, childcare services, N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop

• 26 vacation days per year, with an additional day for each year of service - up to 30 days

• A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies

• A relocation package with visa support for those who need it

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.