Junior IT Support Specialist

 About the opportunity

We are seeking a Junior IT Support Specialist to provide exceptional technical support to N26 employees and contribute to the ongoing optimization and automation of our internal IT processes.

Our IT Support team does exactly that - we keep N26 running smoothly by resolving technical issues, managing systems and devices, and empowering our colleagues to do their best work. We believe in proactive problem-solving, continuous improvement, and a customer-centric approach to ensure a seamless and productive experience for every N26 employee.

In this role, you'll gain hands-on experience in a dynamic and fast-paced environment, collaborating closely with experienced professionals and contributing to the success of a leading FinTech company. You'll have the opportunity to develop your technical skills, learn about IT automation and DevSecOps principles, and gain valuable insights into the operations of a global organisation, with opportunities to grow and specialise within our IT department.

In this role, you will:

• • Provide comprehensive IT support to N26 employees, including troubleshooting, AV assistance, live event support, and video recording management.
  • Support N26 end-user devices systems like macOS, Windows, iOS, Android, and ChromeOS.
  • Support and manage N26 end-user software and applications like Google Workspace, Kandji, Intune, Atlassian Jira and Confluence, Office 365, etc., and provide training and support to employees on their effective use.
  • Assist in maintaining and troubleshooting basic infrastructure issues.
  • Assist with IT onboarding and training curriculum.
  • Design, update, and maintain IT documentation, including documentation for support and operations processes.
  • Manage hardware and software asset management while maintaining accurate records.
  • Basic troubleshooting and support of meeting rooms and ‘all hands’ event spaces.
  • This position is primarily based onsite in our Vienna office

What you need to be successful:

• • Ability to independently manage and prioritise workload effectively.
  • A proactive, organised, and service-oriented work style with a commitment to meeting Service Level Agreements.
  • Knowledge of Apple, Windows and ChromeOS operating systems and software.
  • Familiarity with the Google ecosystem.
  • Excellent interpersonal and communication skills with a strong customer service orientation.
  • Strong proficiency in written and spoken English.
  • Passion to learn and develop 
  • Team working skills
  • Experience with computers and basic troubleshooting
  • A great attitude towards solving problems and finding solutions
  • Ability to be empathetic, humble, and possess a strong focus on customer service.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds. 
• A relocation package with visa support for those who need it.

Who we are:

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com. 

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.