Quality Assurance Analyst

About the opportunity

We are seeking a motivated and dependable Analyst to join our Quality Assurance team. In this role, you will become part of an international team dedicated to evaluating, reporting, and enhancing the quality of our operations. Your contributions will help drive continuous improvement and uphold high performance standards across the organization.

In this role, you'll be supporting our banking operations team.

In your next challenge, you will:

• Conduct quality reviews: Ensure our teams’ work meets high standards through ongoing assessments and quality checks.
• Monitor vendor performance: Evaluate and track vendor effectiveness, providing regular performance updates and insights.
• Offer strategic feedback and guidance: Share meaningful feedback with our internal teams and vendors to promote improvement and oversee their progress.
• Drive improvement initiatives: Identify opportunities for enhancement and collaborate with teams to implement impactful solutions.

What you’ll need to be successful

Background: 

• Language Proficiency: You are fluent in English and at least one additional supported language, such as Spanish (ESP), Italian (ITA), French (FRA), or German (DEU).
• Relevant Experience: You have prior experience in operations, Banking Operations, or other related operational roles that have equipped you with a strong understanding of process-driven environments.
• Technical Skills: Proficiency with G Suite is essential, particularly in using Google Sheets for data analysis and reporting. Experience with SQL is highly desirable and will be considered a strong advantage.
• Attention to Detail: You are meticulous, diligent, and have a proven ability to deliver reliable and high-quality work.
• Work Ethic: You demonstrate integrity, can work independently, and consistently meet deadlines without needing close supervision.
• Growth Mindset: You are ambitious, eager to learn, and driven to contribute to continuous improvement efforts, both within our operational teams and in collaboration with external partners.

Skills: 

• Actively help yourself (and others) be successful.
• Continuously learn and challenge the status quo.
• Think globally, act locally.
• Strong bias for action.
• Give and receive open, direct and timely feedback.

What we offer

• Accelerate your career growth by joining one of Europe’s most talked about disruptors.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com. 

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.