See yourself at Twilio
Join the team as Twilio’s next Enterprise Architect!
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the job
As the Enterprise Architect at Twilio, you will serve as an overlay to Account Executives (AEs) and Solutions Engineers and Architects (SEs) across both Communications and Segment BUs to help drive GTM org’s multi-year, multiproduct transformation to One Twilio Platform. You will play a critical role in authoring and supporting the highest profile customer conversations around the architectural blueprint for both new and existing solutions to help customers go through the multiproduct transformation. Specifically, you will be defining, improving, and honing the playbook (including improvements to the content and “modeling” around the entire sales process from business problem discovery, architecture diagnosis conversations, workshops, and demos) and be a trusted liaison between Product, Marketing, and Sales as we rapidly iterate the recipe to bring the broader GTM org to a multiproduct future. You will author how we go about accelerating multiproduct adoption with existing solutions, while at the same time working at the bleeding edge of pre-GA R&D pipeline to help incubate new platform capabilities and build the base for our Sierra vision.
The role may require up to moderate amount of travel (up to 10-20%, ramped over time) as we have envisioned this to be a “forward-deployed” team that is able to stay close with our frontline sellers and solution engineers and able to bring back fresh customer perspectives and feedback and synthesize them into actionable insights for the cross-functional partners (Product, Marketing, Sales leadership).
You will report directly to the RVP, Solution Sales, under the CRO’s GTM Leadership org, and will work closely with the GTM Sales leaders for both BUs as well as the newly consolidated Demo Engineering team also under the same leader.
Responsibilities
In this role, you’ll:
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Desired:
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10-20% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
Other Notes:
*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Application deadline information
Applications for this role are intended to be accepted until January 20th, 2025 but may change based on business needs.
#LI-Remote
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.