Systems Engineer, IAM

See yourself at Twilio

Join the team as Twilio’s next Systems Engineer, IAM.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to integrate and automate key IT systems. The primary focus of this role will be on integrating tools via APIs, enhancing the onboarding and offboarding processes, and developing automated self-service solutions. The Systems Engineer, IAM will work with technologies such as AD, AWS, Sailpoint and Okta workflows, focusing on integration, design, and development. The ideal candidate will possess the ability to assess the "current state" of IAM processes and collaborate on strategies to enhance efficiency and scalability to meet future demands.

Responsibilities

In this role, you’ll:

• Work independently in ambiguous situations to ensure adherence to published standards and practices.
• Prioritize and promote automation and ‘As-Code’ solutions for all internal projects within the domain.
• Automate scripting, building systems and deploying applications to reduce repetitive tasks.
• Be responsible for deploying enterprise level services, API’s and integration best practices.
• Dive into new technologies frequently and expect to only develop on the bleeding edge.
• Participate in audits, risk assessments and mitigating activities to ensure compliance.
• Maintain a body of work with minimum backlog and tech debt that falls within SLA.
• Integrate, Develop IAM solutions and systems with “least privilege” access in mind.
• Mentor the next generation of engineers.
• Participate in a 24x7 on-call rotation.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

• 3-5 years experience working with systems administration or engineering with 5+ years of overall IT experience
• 2+ years of experience in user lifecycle management using Okta or other SSO provider
• Successful candidates will have experience integrating and deploying a variety of services
• Strong documentation ethic – capable of maintaining  procedure & Documentation
• Experience with AWS, GCP,  or Azure and an understanding of distributed systems
• A passion for technology, a love for helping people, and an attention to detail
• Experience with Okta, Sailpoint, ServicesNow, Google/AWS Workspaces
• Understand and be able to implement or interact with a REST API
• Proficiency in scripting languages such as PowerShell, Python, or Bash, with a focus on automation and process improvement.
• Ability to collaborate with resources across multiple disciplines
• Experience setting up automated workflows.

Desired:

• BS in Computer Science/DevOps Engineering or equivalent professional experience 
• Knowledge of ITIL framework/standard methodologies and ability to understand the concepts of identity management for enterprise systems.

Location

This role will be remote, and based in Ireland.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.