Staff Developer Educator

See yourself at Twilio

Join the team as Twilio’s next Developer Educator!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

In this role, you’ll create documentation that helps developers build with Twilio products. As a Developer Educator, the documentation you’ll create is part of a larger story that tells customers what and how they can build with Twilio. Developers are at the heart of everything we do at Twilio and as a Developer Educator, you’ll use written content to teach developers how to build amazing things. Your primary responsibility will be to create highly technical documentation that is clear, correct, comprehensive, and easy to use. You’ll work collaboratively with other Developer Educators to create, maintain, and improve our vast product documentation. Because you’ll be writing for developers, you’ll need to have high technical proficiency and be able to test and document APIs, write sample code, and deeply understand the products you’re documenting. You’ll continually work to improve the developer experience for people using our documentation and for your peers creating the documentation: diving into analytics to assess the effectiveness of content, putting together content strategy plans to improve things like information architecture or learning paths,  thinking through how we can improve workflows and processes, and continually looking for ways to grow and improve the work we do as a team. As a Developer Educator, you’ll work closely with peers across the organization and will independently seek out information and take the initiative to form close relationships with stakeholders.

Responsibilities

In this role, you’ll:

• Work collaboratively with other Developer Educators to research, plan, and create developer documentation for feature releases using our docs-as-code platform. 
• Write highly technical developer documentation like tutorials and quickstarts that contain sample code. 
• Compassionately review content plans and draft documentation from other Developer Educators as well as contributions from internal collaborators outside of the Developer Education team.
• Collaborate cross-functionally with the docs platform team to ensure the best experience for our customers and internal stakeholders. 
• Scope and execute docs improvement projects such as SEO updates, Information Architecture restructuring, implementing customer feedback, etc.
• Be an active participant in the team’s Agile processes, including sprint planning, retros, and regular syncs. 
• Contribute to documentation workflow changes that help the team evolve the culture and best practices.
• Learn about Twilio’s products, and become an advocate for our developers.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Experience planning, researching, writing, and maintaining product documentation.
• Experience documenting APIs and using tools like Postman.
• Experience working with a docs-as-code platform and workflow.
• Excellent skills in grammar, minimalist documentation design, and effective information architecture.
• Familiarity with one or more coding languages. 
• Deep empathy for the developer experience and an ability to use that empathy to create a better developer experience in the documentation.
• Ability to give and receive compassionate, helpful feedback to teammates both on and off your direct team.
• Experience with workflows and tooling used by engineering, operations, and product teams.
• Highly organized and able to ruthlessly prioritize numerous issues and projects.
• Able to succeed in a remote, globally-distributed work environment.
• Comfortable working in a highly collaborative environment.
• Curious about new products and technologies and excited about sharing what you learn with our customers.

Desired:

• Using a data-driven approach to prioritize and perform your work. 
• Working in a remote, async environment with teammates across countries and time zones.
• Using command-line Git.
• A professional background in either development with a strong writing focus or writing with a strong development focus.

Location

This role will be remote, and based in Canada, within the providences of Alberta, British Columbia, or Ontario.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of British Columbia. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : $129,800 CAD - $162,300 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until January 30, 2025 but may change based on business needs.