Project Manager

See yourself at Twilio

Join the team as our next Project Manager on Twilio’s SEGMENT Professional Services team.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to help our customers achieve value from their investment in Segment Customer Data Platform (CDP). 

As a Project Manager, you’ll manage post-sales customer implementation projects, ensuring they are delivered on time and within budget. The ideal candidate will have a strong background in project management and resource coordination, with a keen understanding of data and data workflows. While technical coding skills are not required, the ability to comprehend and leverage data insights is essential. 

Responsibilities

In this role, you’ll:

• Serve as the primary point of contact for clients, ensuring clear and consistent communication. Facilitate discussions to align on project scope, budget, timeline, and quality expectations
• Oversee the entire project lifecycle from initiation to completion. Develop detailed project plans, monitor progress, and ensure timely delivery of project milestones. The core accountability is to ensure that all post-sales customer implementation projects are completed on time and within budget
• Collaborate with internal teams to allocate resources effectively. Assign tasks, manage workloads, and ensure that team members are aligned with project goals
• Utilize data insights to inform project decisions and strategies. Understand client data workflows to provide informed recommendations and solutions
• Proactively identify potential project risks and implement mitigation strategies. Resolve any issues that arise during the project lifecycle to maintain client satisfaction
• Prepare and present regular status reports to clients and internal stakeholders. Highlight project outcomes, challenges, and areas for improvement

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Proven experience in project management and client engagement roles
• Strong understanding of data and data workflows
• Excellent communication and interpersonal skills
• Ability to work effectively in a remote setting
• Strong problem-solving skills and attention to detail
• English language proficiency IS A MUST

Desired:

• Experience in a consulting firm, software company, or marketing agency is a plus
• Experience leading technical implementations in Enterprise SaaS data platforms and/or marketing technology is a plus

Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.