Content Specialist Customer Eduction

What we're looking for 👀

… a creative and resourceful executor who is highly data-driven, customer-centric, organised, and collaborative. The role of Customer Education Content Specialist is to enable and engage our customers to enhance their knowledge of and skills with our products so that they realise maximum value.  

What you'll be doing 🚀

As a member of the Customer Education Team, you will:

• Work tightly together with cross-functional teams in the respective problem space to ensure that our educational content is coherent and effective in the bigger picture:
• With Product teams to optimise for educational gaps around features and customer workflows.
• With Lifecycle Marketing to ensure we are distributing the right resources to the right audience at the right time.
• With Support to ensure customers feel they can adequately self-serve when they get stuck.
• With CSMs, BDAs & AE/AMs to productize the way we serve our customers.
• Design, develop and deliver engaging learning and outcome-driven content for Pleo users and admins, enabling them to learn about the Pleo product in a self-serve manner.
• Partner with subject matter experts to gather content, confirm accuracy and provide the most accurate information and knowledge tips.
• Identify customer needs through data insights, customer feedback and internal surveys
• Be responsible for the full content journey from ideation, creation, distribution, measurement and management
• Provide comprehensive distribution plans and channel opportunities
• Produce educational video content from script to online publication in line with the product roadmap
• Ensure all content is localised per market and include market specifics
• Work in line with our brand and content guidelines when producing content
• Create assessments to check comprehension and certification exams to assess knowledge and skills
• Stay on top of industry trends and technologies and apply as relevant

Your Qualifications 🏋️

• Experience in curriculum development, training, and delivery.
• Passion for leading in-person and virtual programs like webinars.
• Experience working with LMS systems.
• Video editing skills with tools like DaVinci Resolve
• Instructional design experience a plus 
• Have some experience with using AI tools to accelerate content creation 

We believe you’ll shine in this role if you… 🤩

• Obsess about Customer Education
• You get excited about creative and effective ways to create and distribute to customers in a product-led way.
• Can break down complex topics and large amounts of information into logical sequences and then melt it into high-quality content.
• Excel at cross-collaboration & clear communication
• Are very strong at stakeholder management & cross-collaboration. q
• Have particular strengths in being proactive, setting expectations, executing, and resolving issues.
• Strong written and verbal communication skills in English
• Great copywriting skills are a big plus
• Are a source of knowledge & learning
• Bring experience on product-led content and technical writing to drive product understanding and adoption.
• Understand approaches, terminology, concepts, principles, and issues in the competence.
• Seek new ways to use skills to improve the team and domain outcomes.
• Have a deep and detailed knowledge of the product.
• Have experience/aptitude for tools like Hubspot, Prismic, Notion, etc.
• Show an intense curiosity and hunger to learn
• Drive your own self-learning to become equipped to execute at a high level.
• Become ingrained in the product-led space and look beyond Pleo for inspiration.
• Challenge yourself to learn relevant skills outside your comfort zone.
• Organise your time effectively
• Plan projects and resources to succeed.
• Communicate effectively with stakeholders.
• Prioritise ruthlessly.

Show me the benefits!

• 💳 Your own Pleo card - no more out of pocket spending! 
• 🍜 Lunch is on us – catering in Lisbon, Copenhagen, and London offices, or a monthly allowance elsewhere.
• 💪 Private health insurance  – we care about your well-being!
• 🌴 25 days of holiday (plus public holidays) – and the option to buy 5 more!
• 🏡Hybrid work model – 3 days in the office, 2 days remote for our commercial teams.
• 🧘‍♀️ Wellbeing Days – fully paid days off to recharge and prioritize self-care.
• 🧠 Access to MyndUp – free mental health and well-being support. ❤️‍🩹
• 📚 LinkedIn Learning access – keep learning, keep growing.
• 👶 Paid parental leave – because family always comes first.

Why join us?

Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.

We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.

Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.

So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.

About your application

• Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
• We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
• We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
• When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.