Customer Engineer, Google Workspace, Small Medium Businesses (English, Indonesian, Korean)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with device management concepts, such as API and marketplace integrations for collaboration suites, migration or change management approaches, or no-code and workflow automation services.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Ability to communicate in English and Indonesian or Korean fluently to support client relationship management in the region.

Preferred qualifications:

• Master's degree in Computer Science, Engineering, Mathematics, or a related technical field.
• Experience with on-premise and cloud-based productivity and collaboration solutions (e.g., chat, mail, video conferencing).
• Experience in device and user management concepts such as MDM, Identity and Access Management (IAM), authentication, SSO, provisioning, security and compliance and third-party tools.
• Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building Greenfield territories in Enterprise accounts.

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share in-depth Google Workspace expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.