Program Manager, Chronicle

Amazon is looking for a Program Manager to join an exciting team working to build analytics solution for Selling Partners and builder teams. We are an innovative, cross-platform, customer-obsessed team, working on big-bets in an innovative environment. Our mission is to invent and simplify large-scale solutions and bring the future to Amazon Selling Partners.

As Program Manager you will:
· Drive the expansion and management of a strategic roadmap involving unique and innovative customer solutions
· Implementing programs to drive broader and deeper engagement of Amazon customers, including in strategically important business areas
· Champion these programs and hold team members accountable for progress on key program actions.
· Creation of reporting and metrics to demonstrate progress towards goals, provide new insights, and allow for regular updates to senior leadership

About You:
· Leader: You’ve lead numerous cross-functional teams against tangible milestones and consistently delivered valuable projects
· Doer: You’ve successfully delivered end-to-end technology and operations projects, working through the many obstacles along the way
· Detail Oriented: You have an enviable level of attention to detail, and catch things that others miss
· Influencer: Innovative leader with the ability to identify opportunities and gain support with data, storytelling, and persuasion
· Communicator: Ability to communicate expectations, requirements, and progress to senior leaders, peers, and team members
· Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges

Key job responsibilities
- Create and deliver detailed plans to deliver on multiple business objectives
- Navigate the complexity of multiple systems, tools, and processes
- Prioritization of program requirements and building consensus with cross functional teams and leadership
- Own analysis and reporting of their programs, and build new reporting if necessary
- Measure and analyze the impact of existing and future program initiatives, and effectively communicate to key decision makers and leaders
- Document, influence, and align on strategies with leadership and cross-functional partners
- Continuously improve processes, tools, and systems to drive efficiencies
- Identify and advocate for improved customer experiences
- Identification of opportunities to streamline our operations and eliminate defects by proposing processes to find root causes and correct errors- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.