TechOps Service Desk Manager

We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.

Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!

If you’re ready to take off with us, keep reading

TechOps Service Desk Manager

Join a dynamic organization committed to seamless TechOps operations. Lead and mentor the Help Desk team, driving service excellence and operational efficiency. Play a pivotal role in improving TechOps support processes and systems.

Based in Barcelona, managing team members over multiple offices. This role is on-site

Responsibilities

• Manage the team helping them respond to and resolve helpdesk tickets for hardware, software, and system issues within SLAs.
• Supervise, train, and mentor helpdesk staff, ensuring they deliver top-tier support.
• Promote self-service solutions and train employees on TechOps systems to enhance efficiency.
• Maintain and manage TechOps assets, including inventory, updates, and security compliance.
• Assist with TechOps procurement and manage contracts and licenses.
• Document and maintain troubleshooting guides, FAQs, and support documentation.
• Monitor systems proactively, resolving potential issues before escalation.
• Generate reports on KPIs, identifying trends and opportunities for improvement.
• Use analytical skills to develop a roadmap to transition from reactive results to proactive delivery to enable scalability within Travelperk
• Collaborate with the Infrastructure Manager and other TechOps teams on projects and initiatives.

Requirements

• Minimum of 3 years in a helpdesk or TechOps support role.
• At least 2 years in a leadership or supervisory role, or leading TechOps projects.
• Strong technical expertise in TechOps systems, hardware, software, and scripting (e.g., PowerShell, Python, Bash).
• Mac, Windows, Google Workspace extensive knowledge is a must
• Proficiency in helpdesk ticketing systems and TechOps asset management tools.
• Excellent communication, organizational, and problem-solving skills.
• Proven ability to lead and motivate a team effectively.
• Strong understanding of automation within TechOps segment