Call Centre Agent

About the Role

We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers. 

Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! 

If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. 

What you will do

• Be a role model and a trusted advisor by showcasing TravelPerk values and a customer centric approach in every customer interaction.
• Support and engage with our customers with their global business travel requirements
• Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.
• Exceed customer expectations e when managing bookings, queries and requests.
• Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate 
• Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!

We are looking for people who

• Great communication skills, fluency in English, both written and spoken is essential.
• Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.
• Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
• Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.
• Are great problem solvers. Since we don’t always have immediate answers, you should relish the process of discovering them.
• Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.
• Embody our values, add to our company culture and are passionate about travel.
• Are comfortable with an office based environment and have shift flexibility.

Role Requirements

• Native or fluent level of English.
• 1+ years working in a call center customer care environment.
• Experience supporting customers via email, live chat, and phone.
• Experience working with KPIs and metrics - specifically with a focus on quality.

Our Benefits

• 💰 Competitive compensation, including equity in the company;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as discounts in health insurance or gym allowance. 
• 🧩 Flexibility to increase your pension plan
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
• 💙 A mental health support tool for your well-being;
• 📒 Exponential growth opportunities;
• 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.

Working Hours & Conditions

• Office based in Birmingham
• Working hours are on a rotational basis between 8am - 7pm
• Weekly working hours will be 37.5
• You will be required to work 1 weekend in every 7 weeks