Amazon Redshift Technical Writer, Service Docs

Do you enjoy explaining the complex? Would you like your content to reach thousands of customers? Do you have the skills to create simple, easy to read code examples? Do you enjoy the nuances of data analytics, data lakes, and data warehouses? The AWS Documentation team is looking for a technical writer to work on Amazon Redshift, fully managed, petabyte-scale data warehouse service. Redshift makes it simple and cost-effective to efficiently analyze data using business intelligence tools. Ideally, you have a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. Any experience you have with web services, Linux, XML, and GIT is also a bonus. While we don’t expect you to be an expert in these areas, we hope you are excited to learn about them.

Ideally, you have a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. Any experience you have with web services, Linux, XML, and GIT is also a bonus. While we don’t expect you to be an expert in these areas, we hope you are excited to learn about them.

This position is open to candidates for the Palo Alto and Seattle locations.

Amazon Redshift is our flagship data warehouse service, and we have a great opportunity for a technical writer with database skills. In this role, you'll create getting-started guides, in-depth documentation on product features and API reference materials. You'll also continuously improve existing documentation, based on customer feedback. Your work will directly contribute to customer success, enabling them to build solutions using the most popular and fastest-growing cloud data warehouse.

In this role, you'll work directly with development teams in a cross-functional, distributed environment. You'll need a technical background that enables you to work effectively with software development engineers, product managers and program managers. In addition, you'll need excellent communication skills, and a demonstrated ability to deliver high-quality technical publications.
Code: 10027, 10028, 10030

Key job responsibilities
Drive documentation planning with engineering teams
Follow our style guides and standards to deliver high-quality content for AWS customers
Write or edit sample SQL queries and command line examples
Create and maintain technical content for Amazon Redshift customers that is accurate, discoverable, and well-organized.
Work with metrics and stakeholders to make improvements to Amazon Redshift documentation and UX to continually improve customer experience.

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
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Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

This team is part of AWS Utility Computing:

Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
A minimum of 5 years as a technical writer in a relevant field
Experience working with database products, including SQL solutions (such as PostgreSQL, MySQL, Oracle, or SQL Server)
Familiarity with a programming language, such as Java, Python, C#, PHP, Ruby, etc.
Experience designing and delivering developer documentation
A degree in computer science, or a related field is a plus
Experience working directly with development teams
Experience with XML-based publishing systemsExperience with web services and related technologies
Experience with ETL, data warehouses, data science, or data analytics products and platforms
Strong written and verbal communication skills
Strong attention to detail
Strong interpersonal skills
Passion to thrive in a fast-paced, ever-changing environment
A proactive and open-minded attitude toward resolving problems and delivering results

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,100/year in our lowest geographic market up to $173,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.