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Contentsquare

Customer Experience Manager, Americas West

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New York, New York

1w ago
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Job Description

$122,000
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

At Contentsquare, we put the customer at the heart of our business! That is why we need you – an exceptional Customer Experience Manager, who will strive to provide outstanding experiences to our existing clients and ensure our clients become our best ambassadors. As a member of the Customer Experience and Marketing team, you will engage our Americas customers, increase their usage of our platform, transform happy customers into advocates, and influence our company growth.

In this Individual Contributor role, you will put the customer at the heart of our business! That is why we need you – an exceptional Customer Experience Manager, who will strive to provide outstanding experiences to our existing clients and ensure our clients become our best ambassadors.

As a member of the Customer Experience and Marketing team, you will engage our Americas customers, increase their usage of our platform, transform happy customers into advocates, and influence our company growth.

In this Individual Contributor role, you will report into the Head of Customer Experience, Americas (based in New York) and will work cross-functionally with many teams, including Marketing, Sales, Customer Success and Product across the globe. 

This role is customer-facing, you will be expected to animate our Americas customer community through lifecycle marketing and campaigns, build meaningful relationships with our customers, and provide them with additional resources to ensure they get the most out of our platform.

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