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Contentsquare

Sr Customer Support Engineer Night shift

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Cairo

3 months ago
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Job Description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

About the job
Our strong customer support team is a major reason why companies choose Heap by Contentsquare as the source of truth for all their customer data and why our customers love us so much!
We’re looking to hire an experienced Sr. Customer Support Engineer to help our customers understand our product and make the most of their data. Our customers use Heap by Contentsquare to make important business decisions, and you'll be on the front line helping them by answering their emails, debugging complex technical issues, and devising strategies to help them get the most out of our product. You’ll work closely with our customer success managers, sales, and product to advocate for our customers. 

Please note that this position is a night shift as you will primarily be working with customers based on the US West Coast!

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